FAQs

 

🤍 Frequently Asked Questions

How do I place an order?
Ordering with Forever Imprint Jewellery is easy. You can order directly through our website, or if you prefer a more personal touch, feel free to call me or send your contact details via email and I’ll get in touch with you.

How can I pay?
We accept all major credit cards and Apple Pay. For more personalised orders, we’re happy to send you a secure payment link.

When will I receive my jewellery?
We aim to deliver your custom piece within 4–6 working days from the date of payment. Please remember, every item is handcrafted specifically for you.

What materials do you use?
All our jewellery is handcrafted using high-quality materials including:

  • 925 Sterling Silver

  • 18k Solid Gold

  • Rose Gold and White Gold

Do you offer gift vouchers?
Yes! Our gift cards come beautifully packaged with a print kit – a perfect present for any occasion. Just give me a call to order.

Can I visit your studio?
Absolutely. If you're unsure about taking prints yourself, you're welcome to visit our studio and I’ll assist you personally.

Are my children too old to have their prints taken?
Not at all! We can capture hand, foot, or paw prints from people (or pets!) of any age. All prints are miniaturised to fit your chosen jewellery, so size is never a problem.

Note: For fingerprint jewellery, we recommend prints from children aged 12 months and above, as defined fingerprints typically develop after this age.

Can you help me take the prints?
Yes. Every kit includes clear instructions and a “how-to” video. If you're still unsure, I'm always happy to guide you personally – just get in touch.

Can you use prints I already have?
Yes, we can. When placing your order, select “I have my own prints.” Then simply WhatsApp a clear photo of them to me. I’ll review and confirm whether they’re suitable for your chosen piece.

Can I use the same prints for a reorder?
Absolutely – I love welcoming returning customers! If we’ve already worked together, just select “You already have my prints” when you reorder, and I’ll locate them from your file.

When will I receive my print kit?
If selected, your kit will be dispatched within 2 working days via local courier.

Are your print kits safe?
Yes, 100%! Our kits are non-toxic, mess-free, and were originally developed in the USA for use with newborns in hospitals. They're completely safe for hands, feet, and paws.

How do I choose the right chain length?
We offer two options: 18” and 20”.

  • If you’re under 5'5", the 18” usually fits best

  • Over 5'5"? Try the 20” for a looser drop

If you’d like to swap the chain after receiving your piece, that’s no problem – I’ll happily assist.