FAQs

How do I order?

Ordering with Forever Imprint Jewellery is really easy, you can place your order on our website or by calling me direct here. You can also email me your contact number and I will get right back to you.

How do I pay for my order?

Once you place your order, you will be sent a link where you can pay with all major credit and debit cards.

When can I expect my order?

We try our best to deliver your order within 14 working days. Please keep in mind we produce your order after payment, as everything we make is customized for you only!

What materials do you use to make you jewellery?

All our jewellery is handcrafted and engraved in 925 Sterling Silver. 

For gold and rose plated please contact me here. 

Do you sell gift vouchers?

We certainly do, Forever Imprint Jewellery gift cards include a voucher and a print kit, making them the perfect present for any special occasion, and can be purchased by calling me here.

Can I visit your studio to place my order?

Absolutely. If you feel nervous taking the prints yourself, you are more than welcome to visit me at my home studio so I can do that for you.

Are my children to old to have their prints taken?

No, we can use hand, foot and paw prints from any one of any age. All prints are miniaturised to fit on your chosen item of jewellery which means that no handprint, footprint or pawprint is too big.

Fingerprints develop at different ages and we find children under the age of 12 months tend not to have yet developed defined prints, therefore, we recommend fingerprint jewellery for children over the age of 12 months and adults.

Can you give advice on taking the prints?

Your print kit will come with full instructions and I will send you our how-to video. If you are struggling to take prints, please do not hesitate to get in touch with us so that I can help.

Can you use prints I already have?

Yes, we can work with prints you already have. When you place your order, simply select the option 'I have my own prints'. You can then send your prints via a photo through whatsapp here. We will check the prints and confirm if we are able to work with them and suitability of pieces they would work with.

If I reorder can I use the same prints?

Of course, I love it when happy customer returns to me again and again. If I already have your prints on file, just select the option ‘You already have my prints’ when ordering. I will find your file from your details.

When will I receive my print kit?

Printing kits (if selected) are dispatched within two working days from your order being placed, and are dispatched via a local courier.

Are your print kits safe?

Absolutely yes! They are non-toxic and safe to use. They are developed in the USA to take footprints of newborn babies for identification purposes. Clean and easy to use - no ink and no mess too.

How can I choose different length chains?

I have 2 chain lengths 18" and 20". I would always advise if you are 5.5 ft and under to go with the 18" and over that height 20". You can always change the chain if you are not happy with the length provided.

Cancellations?

Cancellations must be made within 24 hours, otherwise I would have began the process of making your jewellery. Please be mindful I am a small business and therefor cancellations made after 24hrs, or not accepting an order once placed is a financial cost to me.