We offer a 15-day return and exchange policy for all our jewelry pieces. Items must be in their original condition with all packaging and certificates. Custom or engraved pieces are non-returnable unless there's a manufacturing defect.

You can use our sizing guide before placing your order.

Yes, certification details are provided where applicable.

Yes, custom design is available for selected products.

We accept major payment methods through secure checkout.

Because every Forever Imprint piece is personalised and created specifically for you, personalised items are non-refundable and non-exchangeable if you simply change your mind after receiving your order.

However, if there has been an error with your order, please contact us and we will of course put it right.

This may include situations where:

• The engraving is incorrect
• The wrong size has been sent
• The item received is different from what was agreed
• There is a manufacturing fault or defect

If there is an issue with your order, please contact us via WhatsApp and send us a photograph of the piece where appropriate.

We will then arrange the necessary return, repair or replacement for you.

If the issue is due to an error on our part, any replacement or return delivery required to resolve the issue will be arranged at no additional cost to you.

If the engraving we have completed does not match the wording or details you supplied and approved, please contact us as soon as possible.

We will arrange to correct or replace the piece.

Please note that if the engraving has been completed exactly according to the information supplied at the time of ordering, we may not be able to offer a free replacement. However, please contact us and we will always try to help where possible.

If we have sent you a different size from the size ordered, please contact us and we will arrange for the correct size to be provided.

For made-to-measure or personalised items where the size supplied matches the size originally requested, resizing may still be possible depending on the design, but an additional charge may apply.

Please contact us and we can advise you based on the individual piece.

Yes.

All Forever Imprint leather bracelets come with a one-year warranty against manufacturing defects.

Your bracelet will also arrive with a care card explaining how to look after the leather and clasp so that you can enjoy your bracelet for as long as possible.

If you experience an issue such as:

• A faulty clasp
• Unusual tearing or splitting of the leather
• Another manufacturing defect within the first year

please contact us via WhatsApp and send us a photograph of the issue.

We will assess the bracelet and, where the issue is covered by the warranty, arrange a repair or replacement.

Our leather bracelets are designed to be durable and suitable for everyday wear, but we recommend avoiding prolonged or repeated exposure to water wherever possible.

Although occasional contact with water should not normally cause an immediate problem, regular swimming, showering or soaking can cause natural leather to deteriorate more quickly over time.

Following the care instructions supplied with your bracelet will help keep it looking its best for years to come.

Simply contact us via WhatsApp with:

• Your name
• Your order details
• A short explanation of the issue
• A photograph of the jewellery if applicable

We will review the issue and guide you through the next steps.

Please do not return jewellery without contacting us first, as personalised pieces often need to be assessed individually.